Refund policy

Returns — defective items only

We only accept returns for items that arrive damaged or defective. If your piece arrives damaged or has a manufacturing defect, please contact us through the Contact page within 30 days of delivery, and include clear photos of the damage or defect so we can see the problem.

Once we’ve reviewed your photos, we’ll arrange a replacement. We’ll let you know whether the item needs to be sent back to us, and how to send it. If the item needs to be sent back, you are responsible for the cost of the return postage.

Please note: because each piece is 3D printed, slight layer lines, small surface variations, and minor color differences are normal characteristics of the printing process and are not considered defects.

We can’t accept returns for change of mind, or for items damaged after delivery.